The important details

Being late is totally ok, but depending on where your class is, there are extra steps:

• If your class is in the TREEHOUSE, doors lock after 5 minutes of the class starting. If you are later than that, you’ll need to text your instructor. Don’t have their number? try emailing info@ne.fitness. We’ll try to help, but can NOT guarantee entrance to the class. Late/no show fees are assessed if you don’t join the class.

• If your class is in the BASEMENT, check in with your instructor and jump right in

• If your class is in the CYCLE ROOM, come on in, set up your bike, and get going.

If it’s your first class please be 10 minutes EARLY for your class.

All class cancellations must be made through the fitDEGREE app or web browser.

All morning classes with a start time between 6am-10am must be canceled the night before (10 hours prior to class).

All daytime Pilates Equipment / Circuit / Reformer classes scheduled 10am or later and evening Pilates Equipment / Circuit / Reformer Classes must be canceled 4 hours or more before class time.

All daytime classes held in the Basement and Treehouse (non Pilates Equipment / Circuit / Reformer) scheduled 10am or later and evening must be canceled 2 hours before class time.

Any cancellations outside of those windows will incur a “late cancellation” fee of $10 for Pilates Equipment / Circuit /Reformer classes and $5 for all other virtual and in-person classes.

Northeast Fitness will cancel a class scheduled to be held after 8:30am with one registrant 90 minutes before class.

Early morning classes with one registrant will be canceled by 9pm the night before. Classes will be taught with two registrants in any combination of in-studio or virtual registration.

Classes canceled by Northeast Fitness will provide a refund, if applicable. Class registrants will be notified of the cancellation by email 90 minutes before the canceled class time.

Cancellations due to weather or other emergency situations will be determined as needed and communicated to class registrants by email and social media / FitDEGREE and https://ne.fitness . Announcements to the public of closures due to weather and other emergency situations will be made through social media and https://ne.fitness

Thirty (30) days notice is required to cancel a membership. Please email us at info@ne.fitness

When a spot opens up, clients on the waitlist are given an amount of time to respond and say if they're attending or not.

The amount of time given depends on how long until the class begins:

• 48 hours before class: 12 hours to respond

• 47 to 13 hours before class: 4 hours to respond

• Less than 13 hours before class: 5 mins to respond

Once a client's time ends, the next client on the list will be given a chance to take the spot. A client can register anytime after their time begins, even if the next person in line is given time as long as there's an open spot.

If all waitlist client's time runs out and there's still an open spot, the class is opened up to the public as an available spot.

Clients will receive a notification to their phone alerting them when they can reserve a spot.

Please remove your street shoes upon entry in both the Basement and Treehouse. Change into your gym footwear for your classes and /or training.

You are welcome to keep your gym shoes in the Basement cubbies for your convenience.

Socks (class appropriate footwear) are required in all TREEHOUSE classes. For your health and the health of your classmates, please consider the cleanliness of all of our shared Pilates Equipment, mats, and studio floors by wearing class appropriate footwear.

Thank you for helping us maintain a safe, clean, and healthy environment!

Due to insurance reasons, our gym is 18+. Minors aged 16-17 may sign up and participate in classes with a parent/legal guardian PRESENT AND PARTICIPATING with a waiver signed by both the minor and the parent/legal guardian

Children under 16 are NOT allowed to participate in classes at NE Fitness.

Minors are NOT allowed to wait in the gym while the parent/legal guardian are exercising or teaching.